Frequently Asked Questions

A. Great question, there are certainly many places you can go to buy cartridges, etc. I believe what makes us unique is not just having great prices and service but our drive to really understand our customers so that we can best look after their needs. Buy Cartridge Online also keep in stock all products for you.
A. Original inks, toners, fax rolls come from the original manufacturer (HP, Lexmark etc) whereas non originals are a generic brand that could be made by anyone. For example if you use a refill kit to refill your own empty ink cartridge you've just created a non original cartridge yourself ! Non originals are broken down into re-manufactured and compatibles. Re-manufactured being an empty original that's filled with ink or toner and parts replaced if needed and then resold. Compatibles are actually a brand new cartridge made from scratch to work with your machine in the same way as the original. In both cases the page yield should be the same or more than the original. NOTE: A re-manufactured cartridge should only be ever made from an empty that's only been used once
A. Absolutely!!? All our non-originals are fully guaranteed against faulty workmanship. In the past some manufacturers have tried to "suggest" that your warranty will be void if an original cartridge is not used however this is against the law unless they can show that the printer was damaged as a direct result of using a non-original cartridge. In this case you are still covered as we will have your machine repaired
A. Well 2 main reasons? Firstly there are substantial savings to be had, at times up to 50% or more!! but secondly with many of our non-original cartridges you can do your bit for the environment by reusing an original cartridge (re-manufactured) and still have the cost savings as an added bonus.
A. Any non-original cartridge is clearly shown as "Compatible" and all the others are original by Manufacturers name.
A. At Buy Cartridge Online, we understand that our Customers put their trust on the line every time they Buy a cartridge. That is why we have developed the following 5 step program as part of our ongoing effort to produce the highest quality cartridges in the industry. STEP 1: COMPONENT QUALIFICATION To build the highest quality cartridges in the industry, you have to start with the best components. Buy Cartridge Online searches out the top manufacturers in the toner and OPC industries. All components used in Buy Cartridge Online cartridges are held to rigorous standards, and every single incoming lot of supplies is tested and approved to assure consistent performance. STEP 2: PROCESS CONTROL Quality control check points are utilized at virtually every step in the remanufacturing process. Buy Cartridge Online invests countless hours training and support to make sure our production staff is the best it can be. STEP 3: 100% POST TESTING Every single cartridge produced is machine tested to verify print quality. Each cartridge must meet stringent print quality standards before it is given the "green light"for final packaging. STEP 4: RANDOM AUDITING Random auditing of finished cartridge stock provides an additional level of quality assurance, and helps ensure that every Buy Cartridge Online cartridge you purchase will meet or exceed OEM cartridge performance. STEP 5: PERFORMANCE ANALYSIS Cartridge performance is measured and analyzed on an ongoing basis. Key performance criteria such as print density and page yield are tracked by our technical staff to ensure that our high quality standards are maintained. THE Buy Cartridge Online ADVANTAGE Rock solid quality and our 100% guarantee means you can order with confidence. Call your representative and find out how our quality cartridges can improve your bottom line.
A. We have 4 different payment options available for your convenience. Credit Card payment to us in Secure way (We do not collect credit card details) Check/Money Order (Your order will be delivered after we receive your Check or Money Order) Direct Bank Deposite (Please make sure you deposited to right account) PayPal Easy Payment(You can checkout with Pay pal and you do not need to be a member of Paypal) here
A. Upon completion of intensive investigation, we found that carton inserts and/or end caps were just not enough. Although these methods are industry accepted in packaging, we were not willing to tolerate the less than acceptable results. Buy Cartridge Online is the only remanufacturer in Australia that uses the Instapak* Foam-Protection-System. This system allows us to customise the foam protection around the cartridge based on the shape of the cartridge. This protects the cartridge top, bottom and both sides inside the box. Since using the Instapak*, damage to the cartridge occurring during shipping has practically ceased to exist.
A. We have 4 different payment options available for your convenience. Credit Card payment to us in Secure way (We do not collect credit card details) Check/Money Order (Your order will be delivered after we receive your Check or Money Order) Direct Bank Deposit (Please make sure you deposited to right account) PayPal Easy Payment (You can checkout with Pay pal and you do not need to be a member of Paypal)
A. Yes. We understand that Buy Cartridge Online finished product becomes someone else's reputation the moment it leaves our shipping dock.We go to great lengths to ensure our already low defect rate remains in-house. In the few circumstances that one of our cartridges fails in the field, Buy Cartridge Online extends 100% warranty coverage on every cartridge manufactured. The options or product replacement or credit toward next purchases are available.
A. This is common. There are so many printers, fax machines, copiers etc out there its impossible to list them all though we certainly try! If you find your cartridges by the code go ahead and place your order. By the way we'd love to get a call or email to let us know so we can update our database and include your machine on our site. Of course if you have any doubts at all you should call us to double check.
A. We do our best to have information as up to date as possible but with thousands of cartridges and machines out there its an enormous task. If you find your machine listed but not all the consumables etc seem to be listed please get in touch! For 2 reasons, not only to be able to take your order over the phone but so also that we know that we have to update the website.
A. Not a problem, we enjoy having the opportunity to help our customers save money on their consumables usage.